PayalCab
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Frequently Asked Questions

Everything riders usually want to know before booking. Still stuck? Talk to us — we answer 24×7.

Enter your pickup city, drop city (or a local package or an airport), date, time and mobile number in the booking form and press Explore Cabs. You see every car with its fixed fare; choose one, confirm your number with the 4-digit code we send by SMS, add the pickup address and any notes, then pay. Driver and car details reach you by SMS before pickup. You can also call or WhatsApp +91 9909092811 and we will book it for you.
Yes. Enter your pickup city in the booking form and choose a pickup from any address - home, office, hotel, station or airport. PayalCab arranges cabs in cities across India, with offices in Mumbai and Surat. For a ride at short notice, call or WhatsApp us first so we can confirm a car is free.
A one-way cab takes you to your destination and you pay for that direction only - no return fare. A round trip keeps the same car and driver with you for the whole trip, over one or more days; it is billed per kilometre against a daily minimum distance plus the driver allowance, and the total is shown before you book.
Yes - pickups and drops at airports, including both terminals of Mumbai airport (BOM) and Navi Mumbai International Airport (NMI). Choose Airport Transfer in the booking form to see the airports and fares from your city. Add your flight number, terminal and number of bags when you book. If your flight is delayed, call or WhatsApp us with the new time so the pickup can be moved.
Yes. Local packages run from 4 hours / 40 km up to 12 hours / 120 km with one car and driver. Stop as often as you like within the package; extra hours and kilometres are charged at the rates shown when you book.
Hatchback (4 seats), sedan (4), SUV Ertiga (6), Toyota Innova or Marazzo (6-7), Toyota Innova Crysta (6-7) and a 16-seat tempo traveller. Every booking is a car with a driver.
The fare for the whole car is shown before you book, and 5% GST is added at checkout. Whether toll, parking and state tax are included depends on the route - the fare breakdown shows each one as included or paid separately before you pay.
Online by UPI: scan the QR code on the payment page with any UPI app and enter the transaction number. For one-way, local and airport trips you can instead choose to pay the driver in cash.
Call or WhatsApp us on +91 9909092811 as early as you can. Any charges are set out in our cancellation & refund policy.